Privacy Policy

1. Introduction and Scope

iOffice Suites (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit our website (www.iofficesuites.com), contact us, or use our services, including private office space, virtual office services, meeting room access, and related business support services located at 160 South River Street, Suite 108, Aurora, IL 60506.

This policy applies to all website visitors, prospective clients, current clients, and individuals who interact with us through our contact forms, phone calls, emails, or SMS/text messages. By accessing our website or submitting your information, you acknowledge that you have read and understood this Privacy Policy.

If you do not agree with the terms of this Privacy Policy, please do not use our website or submit your personal information to us.

2. Information We Collect

2.1 Information You Provide Directly

We collect personal information that you voluntarily provide when you:

• Complete a contact or inquiry form on our website
• Request a quote, tour, or pricing information
• Sign up for our email newsletter or mailing list
• Call us, email us, or communicate with us through any other channel
• Enter into a service agreement or membership with us

 

The categories of personal information we may collect include:

• Full name
• Business name and job title
• Email address
• Phone number (including mobile number for SMS communications)
• Mailing or billing address
• Service needs, preferences, and inquiry details
• Payment and billing information (processed through secure third-party payment processors)

 

2.2 Information Collected Automatically

When you visit our website, our third-party service providers and we may automatically collect certain technical information, including:

• IP address and general geographic location
• Browser type and version
• Device type and operating system
• Pages visited and time spent on each page
• Referring URLs and exit pages
• Date and time of visits

 

This information is collected using cookies and similar tracking technologies. Please see Section 9 of this policy for more information about our use of cookies.

2.3 Information From Third Parties

We may receive information about you from third-party sources, such as referral partners, directory listings, or publicly available business databases. We handle all such information in accordance with this Privacy Policy.

3. How We Use Your Information

We use the personal information we collect for the following purposes:

3.1 To Provide and Manage Our Services

• Respond to your inquiries, quote requests, and tour scheduling requests
• Process and fulfill service agreements and memberships
• Manage your account and billing information
• Deliver virtual office, mail handling, receptionist, and administrative support services

 

3.2 To Communicate With You

• Send confirmations, reminders, and service-related notices by email or phone
• Send SMS/text messages to your mobile phone number, where you have provided explicit consent to receive such messages (see Section 5)
• Respond to customer service requests and support inquiries
• Send marketing and promotional communications, where you have opted in

 

3.3 To Improve Our Business

• Analyze website usage and improve website performance
• Understand client needs and improve our service offerings
• Conduct internal research, analytics, and reporting

 

3.4 Legal and Compliance Purposes

• Comply with applicable laws, regulations, and legal obligations
• Enforce our Terms and Conditions and other agreements
• Protect the rights, property, and safety of iOffice Suites, our clients, and others

 

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your information only in the following limited circumstances:

4.1 Service Providers

We may share your information with trusted third-party vendors and service providers who assist us in operating our website and delivering our services. These may include:

• Website hosting and technology platforms
• Email marketing platforms
• Customer relationship management (CRM) software
• Payment processors
• Analytics providers

 

All service providers are contractually required to handle your information only as directed by us and in accordance with applicable privacy laws. They are not permitted to use your information for their own independent purposes.

4.2 SMS/Text Messaging — No Third-Party Sharing

Important: Mobile phone numbers collected for SMS communications, and any related opt-in consent data, will NOT be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties under any circumstances. This applies to all SMS campaigns operated by iOffice Suites.

4.3 Legal Requirements

We may disclose your information when required to do so by law, regulation, court order, or governmental authority, or when we believe disclosure is necessary to protect the rights, property, or safety of iOffice Suites, our clients, or others.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our business assets, your personal information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website before your information is transferred and becomes subject to a different privacy policy.

5. SMS / Text Message Communications

5.1 Consent to Receive Text Messages

By providing your mobile phone number and checking the opt-in checkbox on our contact form or any other form on our website, you expressly consent to receive text messages (SMS/MMS) from iOffice Suites. These messages may include:

• Responses to your inquiry or quote request
• Appointment confirmations and tour reminders
• Service updates and account notifications
• Occasional promotional messages about our office space and services

 

Consent to receive SMS messages is not a condition of purchasing or using any of our services.

5.2 Message Frequency

Message frequency varies depending on the nature of your inquiry and your interaction with our services. You may receive up to a reasonable number of messages per month related to your inquiry, agreement, or membership. We will not send excessive or unsolicited messages.

5.3 Message and Data Rates

Standard message and data rates may apply to all text messages sent and received. Please check with your mobile carrier for details on any applicable charges.

5.4 Opting Out of SMS Messages

You may opt out of receiving text messages from iOffice Suites at any time by replying STOP to any text message you receive from us. After we receive your opt-out request, we will send you one final confirmation message and then remove you from our messaging list. You will not receive further SMS messages unless you opt back in.

You may also opt out by contacting us directly at:

• Email: info@iofficesuites.com 
• Phone: (630) 581-1600

 

5.5 Requesting Help

For assistance with our text messaging program, reply HELP to any text message or contact us at info@iofficesuites.com or (630) 581-1600.

5.6 10DLC Compliance

Our text messaging program is registered and compliant with The Campaign Registry (TCR) and all applicable carrier guidelines for 10-digit long code (10DLC) Application-to-Person (A2P) messaging. Our messaging campaigns are verified and registered under applicable industry standards. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories listed above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

6. Email Communications and Unsubscribe

We may send you marketing or informational emails related to our services, promotions, office availability, and local updates, where you have provided your email address and consented to receive such communications.

You may unsubscribe from marketing emails at any time by:

• Clicking the ‘Unsubscribe’ link at the bottom of any marketing email from us
• Emailing us at info@iofficesuites.com with the subject line ‘Unsubscribe’

 

Please note that even after you unsubscribe from marketing emails, we may still send you transactional emails related to your active service agreement (such as invoices, account notices, and service updates).

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, to maintain active service relationships, and to comply with our legal and regulatory obligations. When personal information is no longer needed, we securely delete or anonymize it.

Specifically:

• Inquiry and contact form data: retained for up to 3 years unless you become an active client
• Client account and billing information: retained for the duration of the service agreement and up to 7 years thereafter for tax and legal compliance purposes
• SMS opt-in consent records: retained for a minimum of 4 years to comply with telecommunications regulations
• Email marketing records: retained until you unsubscribe or request deletion

 

8. Your Privacy Rights

Depending on your location and applicable law, you may have the following rights regarding your personal information:

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request that we correct inaccurate or incomplete personal information.
• Right to Deletion: You may request that we delete your personal information, subject to certain legal exceptions.
• Right to Restrict Processing: You may request that we limit how we use your information in certain circumstances.
• Right to Opt Out of Marketing: You may opt out of marketing communications at any time as described in Sections 5 and 6.

 

To exercise any of these rights, please contact us at info@iofficesuites.com or (630) 581-1600. We will respond to verified requests within a reasonable timeframe in accordance with applicable law.

9. Cookies and Tracking Technologies

Our website may use cookies, web beacons, and similar technologies to enhance your browsing experience and collect usage data. Cookies are small data files stored on your device that help us recognize returning visitors and understand how our website is used.

You can control cookie settings through your browser preferences. Please note that disabling certain cookies may affect the functionality of our website. We do not currently respond to browser ‘Do Not Track’ signals, though you retain the right to adjust your cookie settings at any time.

10. Data Security

We implement reasonable and appropriate administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

In the event of a data breach that affects your personal information, we will notify you as required by applicable law.

11. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy does not apply to those websites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party websites you visit.

12. Children’s Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately, and we will take steps to delete it.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable law. When we make material changes, we will update the Effective Date at the top of this policy and post the revised policy on our website. We encourage you to review this policy periodically.

Your continued use of our website or services after the posting of an updated Privacy Policy constitutes your acceptance of the changes.

14. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or our data practices, please contact us:

iOffice Suites

Address: 160 South River Street, Suite 108, Aurora, IL 60506
Phone: (630) 581-1600
Email: info@iofficesuites.com 
Website: www.iofficesuites.com